How can damage in transit result in MORE material existing in the gaps FFS!! Just simply don't use them! Ever!įollowing up their reply of 12/12/18. Certainly don't pay up front for anything. They evidently have never worked in professional project contexts before. Their procedures are utterly amateur, they don't care about the customer's requirements. Certainly don't use them for any professional or corporate use. They are an absolutely shambolic company! Avoid them like the plague. As well as the utter reputational embarrassment of the brand! We now have to look at cutting jobs because of that loss! To add insult, we have a pallet of boxes we can't use at all and have told them to get that garbage out of our storage facility! It's litter! And at this stage, they won't refund even the costs of the boxes! Thousands of pounds lost in advertising, event costs, collateral and tickets. What? Like every other cardboard shipping box packaging that ever existed? And that the pallet and the sample print she had is WORSE quality than the stamped on unprinted sample we received?Īs a result we've had to cancel the launch. Rowena then proceeds to claim that I'm asking for a service that can't be delivered!?! The box was "better quality" than the pallet of boxes we received but even that had bad faults. They initially seemed sympathetic, but that changed yesterday They claimed they received a box which appeared perfect to them. We got in contact with the company, with pictures and video of the faults. These are retail quality boxes! We can't use any of them!Īs you can imagine we were not happy. With 25% extra-unusable, mush because of that. A full pallet of the worst quality boxes you can imagine! Every single edge on every single box, utterly ragged. We did receive the boxes on Friday 7th December. Which at least would have given us time to prepare them. They notified that we'd receive them on the 7th. Otherwise the business may as well go under. We'd spent £5,000 on advertising & launch collateral and it had to be out before Christmas, to catch the Christmas retail season. We said that was unacceptable, given the delays were their fault and we had a launch. Naturally, Valepack told us they would deliver w/c 10th December!!! Over 3 weeks from approval, when their initial quote stated 10 days from order. There was a huge delay! We had a launch slated for 11th December (today) to showcase the boxes and give out to attendees. We considered this a minor fault, so we approved on the condition that edge was tidied on that cut. When we finally received the sample, it had been stamped on and walked over, as seen in the pictures Still we could just about approve it. That farce delayed the project by a week! We only knew it was sent, when asked for our approval. Then they used a courier who didn't know where we were and just left without delivering the sample box. This is where things really started to go wrong. However, Valepack maintained the contract. So they promised to get another supplier that could. It turned out they couldn't print on more than 25% of the box surface, which meant the RFP they won was won on false pretenses. We paid Valepack in October in advance to get them going. They ruined our boxes & our launch and has the audacity to hold on to your cash despite reporting it with images and video. The entirety of our first 200 boxes £1000 worth gone! The boxes were badly manufactured, as can be seen in the sample versus actual delivery. Valepack delivered a shoddy water damaged pallet of 200 boxes to us. For those that know that industry the boxes are both marketing and shipping boxes. 200 boxes of utter garbage! Unprofessional firm who appear to act as if they have never delivered this service before.
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